This Privacy Policy explains how j188 collects, uses, stores, and protects personal data when you use our website, mobile app, or any of our services. Reading it takes about five minutes and tells you exactly where your information goes.
Who Operates j188
j188 is an online betting and casino platform serving players in Bangladesh. When you create an account, make a deposit, or contact our support team, you share data with us directly. We are the data controller for all personal information collected through j188.quest and the j188 mobile app.
If you have questions about anything in this policy, reach us through the 24/7 Live Chat on our website. We do not publish an email address.
Data We Collect From You
We only collect information that is necessary to run your account safely and comply with responsible-gaming obligations.
| Category | Specific Data Points | When Collected |
|---|---|---|
| Account details | Username, password (hashed), preferred currency (BDT) | Registration |
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | Before first withdrawal |
| Contact | Mobile number, registered email address | Registration |
| Financial | bKash/Nagad/Rocket wallet number or bank account details, deposit and withdrawal history | First deposit or withdrawal request |
| Device & usage | IP address, device type, OS version, browser, session timestamps, pages visited | Every session (automatic) |
| Betting activity | Wagers placed, game history, bonus redemptions, VIP tier status | Ongoing during play |
We do not collect sensitive categories of data such as racial origin, political opinions, or health records.
How j188 Uses Your Data
Your data is used for the following purposes only:
- Running your account – processing deposits via bKash, Nagad, Rocket, or Bank Transfer; paying out withdrawals; crediting bonuses.
- Identity checks – confirming you are 18 or older and that your payment details match your registered name before your first withdrawal (review takes up to 2 hours).
- Fraud prevention – detecting duplicate accounts, bonus abuse, and unusual betting patterns that could indicate account compromise.
- Responsible gaming – monitoring deposit frequency and session length so we can flag risk patterns and enforce self-exclusion requests.
- Customer support – allowing our 24/7 live-chat team to access your account history when you raise an issue.
- Service improvements – analysing which games and features Bangladesh players use most so we can add better content.
- Legal compliance – retaining transaction records as required by applicable law.
We do not sell your data to third-party advertisers or marketing brokers.
When We Share Your Data
j188 shares your data only in these specific circumstances:
- Game providers – JILI, Ezugi, PG Soft, Sexy Gaming, Playtech, JDB, and Habanero receive a session token to load games securely. They do not receive your name or payment details.
- Payment processors – bKash, Nagad, Rocket, and partner banks receive the minimum details required to execute a transaction (wallet number and amount).
- Fraud and compliance tools – automated screening services check transactions against known fraud patterns. These services operate under strict data-processing agreements with us.
- Legal authorities – we will disclose data if required to do so by a valid court order or regulatory demand. We will inform you unless we are legally prohibited from doing so.
No data is transferred outside the jurisdictions covered by our operating agreements without equivalent data-protection safeguards in place.
Cookies and Tracking Technologies
What we use
We use first-party cookies and similar local-storage mechanisms. We do not load third-party advertising or social-media trackers.
| Cookie Type | Purpose | Expires |
|---|---|---|
| Session | Keeps you logged in during a single visit | When browser closes |
| Authentication | Remembers your login if you tick "Stay signed in" | 30 days |
| Preferences | Stores your language and odds-format choice | 1 year |
| Analytics | Counts page visits and feature usage (anonymised) | 13 months |
You can clear cookies through your browser settings at any time. Clearing session and authentication cookies will log you out.
How Long We Keep Your Data
Account records, transaction logs, and identity documents are kept for a minimum of five years after your account is closed. This period covers the standard window for financial-crime investigations and legal disputes. Anonymised analytics data is kept indefinitely.
If you request deletion of your account, personal identifiers are removed from active systems within 30 days. Transaction hashes required for audit trails remain in archived form only and cannot be linked back to you in ordinary operation.
Your Rights as a Player
You have the following rights regarding your personal data held by j188:
- Access – request a copy of all data we hold on you.
- Correction – ask us to fix inaccurate details (name spelling, phone number, etc.).
- Deletion – request account closure and removal of personal identifiers, subject to legal retention obligations described above.
- Restriction – ask us to pause processing while a dispute is under review.
- Portability – receive your transaction history and account data in a machine-readable format (CSV).
- Objection – object to any processing based on our legitimate interests (for example, analytics). We will stop unless we have compelling grounds.
To exercise any of these rights, contact us via 24/7 Live Chat. We aim to respond within 10 working days. Identity verification is required before we action any request that involves disclosing or deleting data.
How We Secure Your Account
j188 uses TLS encryption for all data in transit between your device and our servers. Passwords are stored as salted hashes and never in plain text. Financial data is handled through encrypted, tokenised payment gateways.
Internally, access to player records is restricted by role. Customer-support agents can see your account status and transaction summary but not your full payment-method details. Only compliance staff with specific authorisation can view identity documents.
If we detect unauthorised access to your account, we will suspend it immediately and notify you through your registered mobile number. You can also trigger a self-lock through Live Chat at any time.
Players Under 18
Our services are strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that an account was created by a minor, we will close it immediately, void any winnings, and return net deposits minus any bonuses already claimed.
Age is verified as part of the identity-check process before the first withdrawal. We may also ask for proof of age at registration if our fraud-detection system flags a risk.
Updates to This Policy
We review this privacy policy at least once a year and whenever a significant change occurs in how we process data. When we make a material change, we will post a notice on the j188 homepage and update the "Last updated" date at the top of this page.
Continuing to use the site after a policy update means you accept the revised terms. If you disagree with a change, you can close your account by contacting Live Chat before the change takes effect.
Get in Touch
For any privacy-related question, correction request, or data-access enquiry, use the 24/7 Live Chat available on every page of j188.quest. Our support team can escalate data-protection matters to the relevant internal team on your behalf.
Response time for data-access requests: up to 10 working days. Response time for urgent account-security concerns: within the same Live Chat session.
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